![]() Can I use my checks created in version 2 in the new version 3?Ī. Q. I got a warning that CheckBuilderPro is not optimized for my Mac - what should I do?Ī. Upgrade to the all-new CheckBuilderPro version 3! It is a 64-bit app and has lots of new features in addition to its 64 bit compatibility. If you want to back up to an external drive make sure to attach that first.ģ) If you want to automatically run the backup when you *quit* the software, click the checkbox "Auto Backup When Exiting Program."Ĥ) You can manually backup by clicking the "Utilities" icon in the toolbar and selecting "Backup" or by selecting "Backup" from the main File menu. To use the backup feature proceed as follows (version 3.3.1 or newer required):ġ) Open Preferences and go to the 4th tab "Backup." There are brief instructions at the top of that screen.Ģ) Click the "Select Location" button and navigate to a location that you want (do NOT place it inside the same folder as your check storage folder "CheckBuilderPro3 Docs"). Be sure to include the name and email that your purchase was made with so we can verify you as a customer.Ī. Contact us for a link to a new installer to get the latest version. Trying to update to the latest version fails - what do I do?Ī.We've had a small percentage of users who cannot update. It goes through the process of downloading but then fails. We do our tech support by email, but if you’re not getting our responses we’ll call if necessary to try to get the lines of communication working. Provide a phone number where you can be reached.Email us again and try using a different return email if you have one.Your internet service provider may have flagged us as spam.Our response ended up in your spam folder – check that first.If you haven’t heard from us within a reasonable amount of time, then consider the following: Between 6-10 pm emails are monitored but not as frequently. We usually respond within 30 minutes during that time frame. Print Payroll Checks I Emailed Tech Support But Never Heard Back!īusiness hours are 8am to 6 pm Pacific Time M-F. While not a video we do have a brief tutorial on how to use CheckBuilderPRo to print payroll checks: With the release of version 3 we'll need to re-do these but almost everything still applies. Please note that the current videos are based on CheckBuilderPro version 2. There are PDF instructions available – with CheckBuilderPro open, click the "Help" icon in the toolbar and select “CBP Manual." There is an index and PDFs are searchable. We do not offer telephone support at this time. Please note that we do all our tech support via email and we are very responsive.If you don’t see your question answered below, please use our Contact Formand we’ll get back to you as soon as we can.
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